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Collection Services

Hello, how may I help you?

Speaking to a live person trumps listening to a recorded message any day. With so many business functions handled via electronic and automated means, it’s refreshing for customers to speak to a knowledgeable, trained professional.

Covering everything from inbound and outbound collections and sales calls, to accounts receivable outsource management, Shamrock’s call center service boosts your revenue stream by performing vital collections services. We operate a 250-seat center where our seasoned operators service national clients, state-of-the-art software and stringent quality-driven processes that deliver results.

Shamrock’s suite of services allows you to select from a host of options for connecting with your customers, including:

• Inbound and outbound call center services

• Accounts receivable management and collections services

• 1st and 3rd party accounts receivable resolution services

• Live Chat – Offer your customer the ability to speak with a customer service representative online

• Broadcast messaging

• E-mail response service

• Voicemail