Bill Fischer

Account Manager

The Shamrock Companies

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Raving Fans is a book by Ken Blanchard and Sheldon Bowles that teaches a revolutionary customer service philosophy that we practice at Shamrock every day.

Our Culture

At Shamrock, we believe that no one person is bigger than the team.

Gung Ho, Fish, Raving Fans Shamrock was founded as a haven for self-starting, successful sales people who had aspirations of owning their own businesses, but did not have the means to capitalize or manage a company on their own. That entrepreneurial spirit remains the cornerstone of the Shamrock organization and sets the tone for our business philosophy.

Shamrock’s entrepreneurial drive instills a real sense of ownership in the business; as an organization, we respect the important role that each of us plays in the overall success of the Company. While driven by our own personal goals, we strive for unity in all endeavors. And above all, our employees have a strong sense of family, community and team—a directive that drives the success of our integrated business offering.

Shaping our culture at Shamrock, we have implemented a host of programs that support—and identify—who we are and how we choose to make success happen for our employees, partners and clients:

Gung Ho! management philosophy

View the three main principles of Gung Ho! (which translates to “work together”)

Gift of the Goose

Celebration! Cheering each other on and supporting each other as we work to serve our clients
Cheer the progress
Congratulations must be TRUE: Timely, Responsive, Unconditional, Enthusiastic

Spirit of the Squirrel

Doing worthwhile work
Knowing we make the world a better place
Everyone works toward a shared goal
Values guide all plans, decisions, and actions

Way of the Beaver

A playing field with clearly marked territories --Goals and values define the playing field and rules of the game. --Leaders decide what position team members play but then have to get off the field and let the players move the ball. --Freedom to take charge comes from knowing exactly what territory is yours
Thoughts, feelings, needs and dreams respected, listened to and acted upon
Able but challenged

Fish philosophy
View the four key Fish philosophies that further define the Shamrock culture and promote a positive working environment

Be Present

Focus on one person and one thing at a time; do not allow distractions
Wholeheartedness: Focus on what you are doing and the people you are doing it with
Engage colleagues and customers and get to know them as people

Make their day

Remember a name, promote an act of kindness
Focus on serving
Move from entertained to engaged: Engaging people creates energy, promotes goodwill and provides a constant flow of positive feelings

Choose your attitude

Accept responsibility for all of our choices, even the attitudes we bring to the job
There is always a choice about the way you do your work even if there is not a choice about the work itself

Play

Make what you do at work enjoyable and fun
Be spontaneous and creative
Help create an atmosphere that is energizing
Take your work seriously, not yourself

Raving Fans

Designed to capture and process information to help us exceed client expectations; and prevent issues before they impact a customer. View the secrets of Raving Fans

We live every day with Raving Fans in mind. Shamrock utilizes an internal system that allows us to track how we exceed client expectations, identify areas for improvement and address and prevent problems before they impact our customers.

The foundation of Raving Fans is simple: