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Culture

No one person is bigger than the team

Shaping our culture at Shamrock, we have implemented a host of programs that support—and identify—who we are and how we choose to make success happen for our employees, partners and clients:

Gung Ho! Management Philosophy

Gung Ho! (which translates to “work together”) consists of three main principles:

Gift of the Goose

• Celebration! Cheering each other on and supporting each other as we work to serve our clients

• Cheer the progress

• Congratulations must be TRUE: Timely, Responsive, Unconditional, Enthusiastic

Spirit of the Squirrel

• Doing worthwhile work

• Knowing we make the world a better place

• Everyone works toward a shared goal

• Values guide all plans, decisions, and actions

Way of the Beaver

• A playing field with clearly marked territories
  

  • Goals and values define the playing field and rules of the game.

  • Leaders decide what position team members play but then have to get off the field and let the players move the ball.

  • Freedom to take charge comes from knowing exactly what territory is yours

• Thoughts, feelings, needs and dreams respected, listened to and acted upon

• Able but challenged

Raving Fans

We live every day with Raving Fans in mind. Shamrock utilizes an internal system that allows us to track how we exceed client expectations, identify areas for improvement and address and prevent problems before they impact our customers.

The foundation of Raving Fans is simple:

• Decide what you want

• Discover what the Customer Wants

• Deliver plus one

Fish Philosophy

The four key Fish philosophies that further define the Shamrock culture and promote a positive working environment are:

Be Present

• Focus on one person and one thing at a time; do not allow distractions

• Wholeheartedness: Focus on what you are doing and the people you are doing it with

• Engage colleagues and customers and get to know them as people

Make their day

• Remember a name, promote an act of kindness

• Focus on serving

• Move from entertained to engaged: Engaging people creates energy, promotes goodwill and provides a constant flow of positive feelings

Choose your attitude

• Accept responsibility for all of our choices, even the attitudes we bring to the job

• There is always a choice about the way you do your work even if there is not a choice about the work itself

Play

• Make what you do at work enjoyable and fun

• Be spontaneous and creative

• Help create an atmosphere that is energizing

• Take your work seriously, not yourself